Senior Employee Relations Specialist

Job Description

This position serves as a key Human Resources partner and Employee Relations subject matter expert, providing guidance and support to management and employees on a broad range of workplace matters. The role is responsible for leading employee relations and compliance activities within assigned client groups, including investigating and resolving workplace concerns, ensuring compliance with company policies and applicable employment laws, identifying trends and recommending proactive solutions, and supporting a positive and productive work environment. The successful candidate will collaborate with leaders across the organization, exercise sound judgment in handling sensitive matters, contribute to the development and delivery of training programs, and help drive consistency, fairness, and compliance in employment practices while supporting business objectives.

Key Responsibilities

• Administer all applicable Human Resource policies and procedures affecting employees.
• Serve as a lead resource for assigned Employee Relations (ER) and Human Resources Compliance (HRC) areas by assessing, resolving, and managing employee and workplace matters, seeking guidance and input when appropriate.
• Handle ER and HRC issues, complaints, and investigations, consulting with management and Human Resources leadership on complex or sensitive matters.
• Understand, interpret, and communicate company policies, procedures, and applicable government regulations, while promoting and ensuring compliance throughout the organization.
• Participate in and collaborate on the development, design, and delivery of ER and HRC training programs to support leaders and employees.
• Assess, identify, and analyze ER and HRC trends, risks, and opportunities, and recommend solutions that assist leadership in developing continuous improvement strategies.
• Respond to ER and HRC-related inquiries by exercising sound judgment, maintaining confidentiality, and ensuring actions are consistent with company policies, practices, and legal requirements.
• Gather, compile, and analyze relevant information related to ER and HRC matters, investigations, programs, processes, and procedures; develop detailed and executive-level reports, summaries, and recommendations.
• Maintain a positive employee relations climate by proactively addressing workplace concerns, responding to employee and management questions, and advising leaders on appropriate and consistent employment practices.
• May function as a team leader or participant on special Human Resource projects and initiatives.
• Interface with groups inside and outside the organization, including other Human Resource departments, Strategic Business Units (SBUs), projects, vendors, and legal or compliance partners, as needed.
• Communicate and work collaboratively within the context of a globally diverse environment.
• Maintain a close working relationship with management to ensure Human Resources services are executed effectively, and business needs are met.
• Establish strong relationships with direct management, business leaders, and colleagues as a trusted Human Resource advisor and subject matter expert.
• Support organizational initiatives related to employee engagement, workplace culture, conflict resolution, investigations, policy administration, and compliance programs.
• Other duties as assigned.

Basic Job Requirements

• Accredited four (4) year degree or global equivalent in applicable field of study and seven (7) years of work-related experience or a combination of education and directly related experience equal to eleven (11) years if non-degreed; some locations may have additional or different qualifications in order to comply with local requirements  

• Ability to communicate effectively with audiences that include but are not limited to management, coworkers, clients, vendors, contractors, and visitors  

• Job related technical knowledge necessary to complete the job  

• Ability to learn and apply knowledge of applicable local, state/province, and federal/national statutes and guidelines  

• Ability to attend to detail and work in a time-conscious and time-effective manner   

Other Job Requirements

• Must be able to provide proof of U.S. citizenship.

Preferred Qualifications

• Accredited four (4) year degree or global equivalent in HR, Psychology, Education, Business, Finance or related field, with significant experience in Human Resources

• Professional in Human Resources (PHR) certification, or applicable HR accreditation

• Problem solving, communication, judgment, and conflict resolution skills with the ability to provide analysis, conclusions, and recommendations  

• Demonstrated ability to be discreet with confidential company and employee information

• Knowledge of cultures and cross-cultural collaboration

• Ability to build trusting relationships, gain credibility, and partner with leaders and peers

• Ability to achieve results in a fast-paced, dynamic environment with shifting priorities and deadlines

• Exhibit team orientation and positive relationships with all levels of employees

• Display an understanding of the company’s organizational structure, corporate culture, and business objectives

• Excellent written and oral communication skills

• Proficient computer and software skills to include the use of word processing, email, spreadsheets, and electronic presentations

• Broad knowledge of internal database applications for designated discipline